The tag is based on RFID technology and is a part of the Government of India initiative.

How to apply duplicate fastag | How to Replace Damaged Fastag using Paytm

There are many situations when you have to replace or apply a new Fastag for your vehicle. Some of the reasons why you have to replace your Fastag device are as below:

• Your Fastag sticker has been physically damaged
• Your Fastag has been stolen or lost due to some reason.
• The windscreen or front glass of your vehicle is broken etc.

If you have a vehicle and are using Fastag on it, then you must want to know, what to do if any of the above situations happen. In this article, we will explain in detail, how you can change or replace your damaged Fastag through Paytm.

If you are unaware of what is a Fastag, then we will give a brief overview of Fastag and how to use it.

To save the four-wheeler vehicles from queues at the toll plazas, a Fastag device was implemented, which a Radio Frequency Identification technology i.e RFID based device. Fastag was made mandatory for all vehicles after 15 Feb 2021 and it is now used at all the toll plazas in India.

Fastag is mounted on the windscreen of your vehicle and when you approach any toll plaza, the scanners installed at the toll plazas scan the Fastag on your vehicle. Once your Fastag is scanned, the Toll Tax is deducted automatically from the Fastag account.

How to Replace Damaged Fastag using Paytm?

Fastag is unique for each vehicle and only one Fastag is issued for a vehicle. So if your Fastag is damaged or lost, then you can’t use any other vehicle’s Fastag on your vehicle. You have to apply for a new Fastag or send a request for Fastag replacement.

India’s leading mobile payment service provider Paytm, not only allows vehicle owners to apply a new Fastag, but they can also replace their damaged Fastag through Paytm. If your Fastag is damaged or not working, then you get a new Fastag through Paytm by providing the required documents like ID proof, Registration Certificate (RC) of vehicle, etc. You can also use the already registered details or documents for getting a new Fastag in case of damage.

You can easily get your Fastag replaced through Paytm sitting at your home by following the below-mentioned steps:

• First of all, you have to open Paytm on your computer or mobile.
• After opening Paytm you will see the ‘Contact Us’ option.
• You will have to generate the Fastag replacement request through this option.
• You have to write in full detail about the reason to replace the Fastag.
• Also mention details like the Vehicle Registration number for which the old Fastag was issued, Tag ID, a mobile number linked to the Fastag, etc.
• Once you provide all the above details, send the message to Paytm customer support.
• Your damaged Fastag will now be replaced by giving nominal fees of just Rs. 100

There is another way to apply for the replacement of your Fastag and you can do it through Paytmmall by following the below steps.

• After visiting the above, you will have to first enter the vehicle’s registration number against which the Fastag was issued earlier.
• Now you have to upload the Front and Back copy of the vehicle’s RC.
• Then you will have to click on the ‘Proceed to Pay button.
• Make the payment of Rs. 100 and click on ‘Continue’
• The request for replacing your damaged Fastag will be sent.
  You will get your new Fastag within a few days.

Price (Rs. 100)

• Tag Replacement Cost Rs: ₹ 100.
• This pricing is applicable only for tags purchased via Paytm Mall only.
• Security deposit and Threshold Amount applicable will be carried forward from the previous FASTag on the same vehicle.
• Previously issued FASTag would be automatically closed upon placing a request for Replacement FASTag.

Product Highlights

• Paytm FASTag is a resuable RFID Tag.
• It Is Linked To A Registered Paytm Wallet.
• Toll charges are deducted automatically from linked wallet.
• Customers from non-serviceable pin codes can contact us from the Need Help Section of Paytm App.

Damaged Fastag Replacement Fees

As mentioned above you have to pay a very small amount of Rs. 100 for getting your damaged Fastag replaced through Paytm. The breakup of this fee is as below:

• Tag Issuance Fee – Rs. 84.75
• GST On Tag Issuance Fee – Rs. 15.25
• Fastag Balance – 0

What Happens to the Balance if Fastag is Damaged?

Many Fastag holders want to know, what happens to the remaining balance in case the Fastag is lost or damaged. You can easily create or replace your damaged Fastag by providing the documents and your details through Paytm. If you have purchased Fastag from any other bank or service provider, then you can visit the nearest branch of the bank for getting your Fastag replaced.

When you receive a new Fastag in replacement of your damaged Fastag, then the balance pending in your old Fastag is transferred automatically into the new Fastag. Although the Fastag is valid for five years, there is no validity of the balance in it. This balance amount in your Fastag remains valid for a lifetime.

How It Works:

• Buy Paytm FASTag and affix it on the vehicle’s windshield.
• Add money to your Paytm Wallet.
• Enter dedicated FASTag lane at any National Highway Toll Plaza and certain Parking Plazas.
• Tag reader at Toll Plaza reads your vehicle’s FASTag, and applicable Toll charges get deducted from the linked Paytm account.
• Boom barrier opens automatically and you pass like a VIP.
• Review your Toll and trip details on Paytm App.

Delivery and Activation Process:

• Place your Order for Replacement FASTag by uploading RC front and back images of your vehicle.
• Post verification of the uploaded details, FASTag will be shipped to you.
• FASTag will be mapped directly to the Paytm account associated with the mobile number used during order placement.

Additional Details:

• This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI & IHMCL.
• FASTag is presently operating at more than 400 toll plazas across national highways; more city and state plazas will be on-board in future.
• To recharge your FASTag, simply add money to your Paytm wallet.
• In case tag is damaged/lost/not working, please DONOT place a new order. Kindly apply for replacement tag from Manage FASATag section on your Paytm App.
• In case you are using a pre-owned vehicle(Second hand purchase) and wish to purchase FASTag for that vehicle, please make sure the previous owner of the vehicle has closed the previous FASTag issued to that vehicle.
• In case of any queries please contact us via Need Help section on Paytm App.
• In case you want to Deactivate FASTag and apply for security deposit refund, please visit Manage FASTag section of Paytm App and request a closure from the Need Help section.

Orders might be Auto-Cancelled in the below cases:

• Cases where necessary documents are not submitted or verification of submitted documents has failed.
• In cases where customer has placed duplicate orders (Ordering multiple FASTags for the same vehicle).
• In cases where customer is not Min KYC. Please note that having at-least Min KYC is mandatory for the customer to place an order.

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